Archive for category Kaizen

Jundism: In Praise Of Those Who ‘Do’….

‘Only accurate rifles are interesting.’ -Townsend Whelen

This is a quick post, but important. For Townsend, only accurate rifles are interesting. I like that quote, and I think it works well with what I believe in, and that is ‘only those that do are interesting’. Over the years, I have received numerous emails from readers who had the courage ‘to do’ what is right. To quote Col. John Boyd, they chose the route of ‘to do’ when they came to that great crossroads of life that everyone experiences, and they wanted to share that with me.

These men and women are my heroes, and they are what inspire me every time I work on this blog or think about how to improve this industry and war effort. They are the unsung heroes of every company, military unit or government, that had the courage to stand up and demand excellence or battle with those who are unjust.  They have also done these things at peril to self, all because being righteous sometimes equates to being unpopular or not advancing in an organization. But at least they did not compromise what they believed in, and this is what makes them more interesting and more of a leader than any of those that strive ‘to be’.

There are other moments of jundism that I hear about that motivates me. Those that came up with the better idea, and fought hard for that better idea and won, are also my heroes. They might have built a snowmobile, and created a new idea, which is really awesome. Or they might have lost the battle, all because of someone else’s ego or pride.  Either way, that individual get’s my respect for fighting the good fight.

The other thing I like to focus in on with my exchanges with the readership, either here or at Facebook, is to empower those individuals in their personal battles. To actually give them the means to win those battles through sound strategy and good intelligence. ‘Know yourself, know your enemy’, as Sun Tzu would say.  But most importantly, win without fighting.

That last part is very important.  I want my readership to win their battles, and not face casualty. That is very hard to do though, and even in my personal battles, I have lost. But I have also won some battles, and the key is to learn from those losses and continuously improve upon your ability to win future battles. And of course, the ultimate in war fighting, or the battle of wills and ideas, is to win without fighting at all.

To do this, you must know your adversaries well, and know yourself so you can figure out what ‘winning’ really means. Studying strategy, and borrowing brilliance is crucial. You must also avoid fights that end up in pyrrhic victories. Seek fights where your strength can defeat their weakness, and get that win. I want you to continue working in this industry and become a force of change, or to be the example.  That is winning.  To destroy yourself while destroying your opponent is losing in my book. Remember this when thinking of conducting legal battles, or battles with management and other individuals in your particular occupation.

Finally, it gives me great pleasure to know that jundism and this blog is bringing about a revolution in thought process. I have readers who are now students of good leadership, who are innovators, who are not afraid to do what is right, etc. They are also students of strategy and are continuously improving. These  readers and leaders have embraced these ideas, and have used them to their advantage.  It is a privilege and honor to be a part of that process and serve this family.

For those that fall under the category of ‘to be’, all I have to say is that you do not earn my respect. Although there is something I do like about this loathsome group…..  I like to study you, so I can empower those that aspire ‘to do’, to defeat you. -Matt

“Tiger, one day you will come to a fork in the road,” he said. “And you’re going to have to make a decision about which direction you want to go.” He raised his hand and pointed. “If you go that way you can be somebody. You will have to make compromises and you will have to turn your back on your friends. But you will be a member of the club and you will get promoted and you will get good assignments.”
Then Boyd raised his other hand and pointed another direction. “Or you can go that way and you can do something – something for your country and for your Air Force and for yourself. If you decide you want to do something, you may not get promoted and you may not get the good assignments and you certainly will not be a favorite of your superiors. But you won’t have to compromise yourself. You will be true to your friends and to yourself. And your work might make a difference.”
He paused and stared into the officer’s eyes and heart. “To be somebody or to do something.” In life there is often a roll call. That’s when you will have to make a decision. To be or to do. Which way will you go?”- Col. John Boyd

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Kaizen: The Launch Of A New Feral Jundi Blog Theme And Blog Features

General George Washington  31302 1 2Kaizen: The Launch Of A New Feral Jundi Blog Theme And Blog Features

Finally I can get back to the business of blogging.  First off, let me tell the story here about what exactly happened.  Google Adsense shut down my publisher’s account last week because I had a link somewhere on the blog that they did not agree with.  News to me, and yet the owner of that link decided to file a DMCA which Google takes seriously, and they shut down my subscription.  Hence why I do not have Google Adsense on the blog right now.

So the process here is that you send Google a letter explaining that you have removed the link with the hopes that somewhere in the Google machine, someone with some commonsense will actually reinstate my account. I have brought Google a lot of business for their advertisers to say the least, and it is Google’s loss.

In the ad spaces now are Chitika, which is a competitor of Google.  Although they are not on the same scale as Google, and the quality of ads and type of ads are not the same.  I intend to get back my account with Google Adsense, but until then, I will use Chitika or whatever else comes my way.

Now for the ‘Ad Center’ to the right. This is a cool new feature of the blog that I would like to promote.  It rotates all of those affiliates and ads, has plenty of space, and it looks sharp.  If you want to advertise on the blog here that is where I will put your graphic and link to your product/service (for $60 dollars a month of course).

If you want to do some affiliate marketing, that is where I will stick you as well (which does not cost $60 dollars a month, but is purely a profit sharing/promotional mechanism between the two parties). Jake Allen’s Security Contracting eBook and Bill Beaver’s Dangerzone and Oil Jobs ads are both affiliates, and both work through Plimus.  I highly recommend using Plimus as a way to set up an affiliate marketing plan for your product or service because it works. It benefits the author and the the folks willing to promote it (like good ol’ Feral Jundi).

Now on to the new features of the blog that I am pretty excited about.  First of all the blog is much more SEO friendly than the older blog, and I hope to get higher search ranking because of it. It is a Thesis based theme called ‘Arclite’ (I think that is a great theme for a military themed blog like mine-lol) and it is totally modified using modern WordPress plugins.  That means I can insert functionality at the press of button, as opposed to inserting code all the time.

The comments section is powered by Intense Debate. I like this set up because it allows folks to use their Facebook account to login here and make comments.  Or you can still comment the older way by entering your name and email–whichever works for you. I was also able to convert all the older comments into this new comments system.

You can also click on the ‘thumbs up’ or ‘thumbs down’ rating system for posts just to the right of the comment. So if you like what someone has said, definitely voice your opinion by clicking that. Although I still maintain total control of all posts–meaning everything stays civil and profanity free. Also, Akismet is still my primary safety system watching my back when it comes to filtering out spam.

The other features I am excited about is the Facebook like buttons and Twitter/Linkedin buttons.  Please…. pretty please, if you ‘like’ a post here, click that button.  It is such a simple thing to do to show your appreciation for a post and it takes a fraction of a second to do.  If you do not have Facebook, Twitter, or a Linkedin account, disregard. (although I still recommend opening accounts so you can participate in that realm of social media–FJ is very active on Facebook)

The other features are self explanatory.  I still have all the same categories and links, and nothing has changed there. You can still translate the page via Google Translate. You can still donate to the cause.  The Close Protection PSD Jobs and Secure Aspects Job Board widgets are in the ‘Jobs For Security Contractors’ block.  The social media block at the top right hand corner still has my RSS feed/email subscription, Facebook, Twitter, Scribd accounts, etc.

One cool detail that I have added to the blog is a print and PDF file creation button.  When you bring up the full post, and you see that button on the bottom of the post, just hit that and you can have formatted print screen or you can download the item as a PDF file. Hell, you can even send it as an email to someone.  In other words, it is a really handy feature to record and keep in your records, any information that you liked on FJ.

Now onto the artistic side of the blog.  That header image and logo is extremely easy to change out.  Meaning, I am all about changing that stuff from time to time to keep the blog visually interesting.  I like the flames and the big bold white ‘Feral Jundi’, but all of that can change with the click of a button. In the future you might see some interesting custom logo and background imagery that will compliment the blog’s theme.

In true Kaizen fashion, the blog will continue to be improved upon and I am always open to feedback. I think Miyamoto Musashi, Col. John Boyd, Sun Tzu, Buffalo Bill Cody, Frederick Russell Burnham and General George Washington* would all approve. -Matt

*My new Facebook Profile avatar is General George Washington in a Marine uniform. lol

Building Snowmobiles: Man Vs. Machine–Steam Engine, Deep Blue, Ziggy, Watson…..Boyd?

     In The Art of War, Sun Tzu advised that one of the most important rules of warfare is to “know thine enemy.” At the chess table, the more you know about your opponent — how he has played in the past, his favorite moves, his strengths and weaknesses — the more likely you are to defeat him. Knowing these things requires sorting through a wealth of information — and that’s where computers come in…. 

     Kris says today’s chess players have absolutely benefited from the technology: “They are better players because of it, and they’re achieving more at a younger age. Bobby Fischer was considered an anomaly when he earned the grandmaster title at 15. Today, if you aren’t a GM by the age of 14 or 15, you probably won’t go far in chess. Talent will always matter, but technology is helping talented players learn faster and better.”

paragraph dividerBuilding Snowmobiles: Man Vs. Machine  Steam Engine, Deep Blue, Ziggy, Watson.....Boyd?

     What would a war game look like between a Boyd Machine(or just Boyd) and General Petraeus?  Or better yet, a general or political strategist with a Boyd Machine assisting in strategy and planning? These are some interesting concepts to ponder as militaries, companies, and politicians continue to seek that edge that will help them to defeat their opponents.

    If you look at the progression of machine development for Chess playing, Deep Blue was the end result of continuous improvements (kaizen) to the software.  Deep Blue ended up beating the human race’s top chess player and that is significant. It is a key point to remember when conceptualizing the Boyd Machine.

    Furthermore, I believe that Watson will at one point dominate Jeopardy.  It is doing very well now, and the four years of work on the machine is telling. Even if it doesn’t do it now, it will certainly do it in the near future because of Kaizen and because of Moore’s Law.

    So with these two examples of a machine evolution, is it a stretch to envision a computer defeating a top general or a team of generals in a war game? After all, war is the ultimate game of chess.

     I will take this a step further.  If not man versus machine in the endeavor of war, how about cyborg versus cyborg?  The way the human race is interfacing with machines in the present could easily classify us as ‘cyborgs’.  We carry around smart phones or cellphones, we check our computers daily and highly depend on both of these devices. Most humans have a hard time being away from their computer or phone, because they are so important to their lives.  This is reality.

    So with that said, imagine a general with a Boyd machine, versus another general with his machine?  Or a CEO hybrid versus a CEO hybrid.  You get the idea, and this is exactly the point of the various articles below.

     In the world of Chess, this reality has already presented itself. Will we see a similar future where strategists in political campaigns or military campaigns will be assisted by a machine for planning? I think so, because that is the natural progression, and the computing power is there thanks to Moore’s Law and Kaizen.

     Remember the rule of mimicry strategy?  Folks will copy the most successful strategies for winning, and add one little thing to it to give them the edge.  If everyone knows all the strategies and thought processes of all of mankind’s strategists and their opponent’s history, then what would give an edge to one side over the other?  Could a Boyd machine be that edge? Something that can analyze and synthesize faster than an opponent. Or help it’s human counterpart’s decision making cycle and come up with the winning strategies necessary to win that war, campaign, or competition in a market place? Interesting stuff.

    It would also be cool to see how such a Boyd machine would be constructed.  Take all of his theories and papers, as well as all of the material ever created in regards to strategy, and construct a machine that would think like Boyd?  There are plenty of individuals out there that could contribute as advisors to such a project. Best of all, it would be really cool to build a Sun Tzu machine or a Clausewitz  machine, and have cyborg teams war game against one another.  Al Qaeda or Taliban machines could be constructed as well, and I think war gaming in the future will greatly benefit from such efforts.  -Matt

Edit: 02/17/2011- Watson wins in Jeopardy, which to me is incredible because this was it’s first attempt! Watson won $77,147 to Mr. Jennings’s $24,000 and Mr. Rutter’s $21,600. Good job to the crew at IBM for building such an amazing machine.

Watson, the ‘Jeopardy!’ computer, has grander plans

IBM’s Watson Just Latest Edition of Man Vs. Machine Battle

The role of computers in planning chess strategy

The website for IBM’s Watson here.

TED: We Are All Cyborgs Now, Amber Case 

rule dividerBuilding Snowmobiles: Man Vs. Machine  Steam Engine, Deep Blue, Ziggy, Watson.....Boyd?

Watson, the ‘Jeopardy!’ computer, has grander plans

02/16/2011

By Hayley Tsukayama

Watson, the computer that’s winning hearts and cash on “Jeopardy!” this week, is more than just a pretty interface.

David F. McQueeney, vice president of IBM Research said that Watson’s real applications are far more practical. The computer is actually intended to help users get a handle on unstructured data such as text, e-mails and in-company mail messages.

“We’ve been working for a long time about helping humans navigate a large amount of data, ” McQueeney told Post Tech in an interview. “There’s all kinds of incredibly valuable information about the way an agency runs in unstructured data, and we’ve been working for decades on extracting meaning and structure from it.”

What McQueeney hopes IBM can do by showing Watson off on television is let people know machines have evolved to the point where they can help humans struggle with problems without having to modify all the data for a computer.

“I’m so pleased that the ‘Jeopardy!’ producers agreed to work with us,” he said, “and I’m as pleased as they are that the result was good science and good entertainment.”

Read the rest of this entry »

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Mexico: Juarez Cranks Up Private Security

     Oscar Macías, the Juárez-based regional director of Securitas, said that while the company’s finances have been positive overall, they have not been as high as he’d like.

     For one, he said, the company’s earnings have been eaten up by investments in equipment and salary increases.

Since 2008, Macías said, Securitas has toughened up its training and recruiting processes and upgraded technology to meet the growing expectations of an increasingly demanding clientele. 

     “We have to invest in quality to make sure the client is satisfied,” he said.

paragraph dividerMexico: Juarez Cranks Up Private Security

      Having to ‘invest in quality to make sure the client is satisfied’?  Now that is music to my ears. lol  Not to mention salary increases and investments in equipment sounds great too.  You have to take care of your people if you want good customer service and satisfaction.

       But most importantly, these companies have to invest in good quality management to ensure that everything operates the way it is supposed to. From the shift leader all the way up to the project manager, a company must focus on quality management. You can have high salaries for employees and the best equipment ever, but unless your guard force is well organized, trained and managed, then all of that is for not. It is that management that will ensure good customer service and satisfaction, and continuous improvement (Kaizen).

     You know what would be an interesting study is to actually do a customer and employee/contractor survey to see exactly what the companies are doing right and what they are doing wrong in Mexico. With Juarez being the most dangerous city out there, perhaps in the world, this kind of study might be pretty influential in the realm of private security research and industry best practices. -Matt

rule dividerMexico: Juarez Cranks Up Private Security

Juárez cranks up private security

Businesses spent 45 percent more than in 2009

January 2011

By Alejandro Martínez-Cabrera

JUáREZ – Confronted with the city’s bloodiest year to date, businesses in Ciudad Juárez spent 45 percent more for private security in 2010 than the year before, according to figures reported by private security companies.

Juárez “is the city with the largest increase in security investments,” said Ivette Estrada, spokeswoman for the Private Security National Council, or CNSP, an association of security firms in Mexico. It calculated the increase using data provided by its 298 members.

The average increase in private security expenditures for Mexican border cities was 33 percent, Estrada said.

At the national level, the council estimated that companies in Mexico spent an average 11.3 percent of their production costs for insurance and security services in 2010, compared to 7 percent the year before and between 3 and 5 percent in 2008.

Last year was the most violent in Ciudad Juárez so far, with a record 3,111 drug-related killings, bringing the total number of violent deaths in the city since 2008 to at least 7,488.

Faced with the inability of Mexican authorities to stem the wave of crime and brutality pummeling the city, Juarenses have invested heavily in alarm systems, closing off streets with gates and hiring private security to guard neighborhood entrances.

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Job Tips: Secure Aspects Job Board Is Now Formated For Smart Phones

     This is good to hear and I am glad they are going this route.  To have a smart phone friendly job board website to browse is handy and makes it easier to read for those out there that use these phones. Check it out. -Matt

rule dividerJob Tips: Secure Aspects Job Board Is Now Formated For Smart Phones

From the Director of Operations

     We have been busy updating our job board to provide a better service to our users. The biggest and most exciting feature we have added is our special designed theme for our smart phone users. The Secure Aspects Group Job Board now automatically recognizes if you are accessing our site from a smart phone and will re-direct you to a smart phone friendly layout.

Give it a try and let us know how it is working for you… Use your smart phone and go here.

Secure Aspects Group

 

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Kaizen: Sergey Brin’s Search For A Parkinson’s Cure, By Thomas Goetz

     Bravo to Mr. Goetz for putting together such an interesting and informative article.  It is one of the main reasons why I keep coming back to the stuff that Wired produces every month in hard copy and online.  They bring to the front, the latest technological achievements of our time.  So why does this belong on FJ?

     This article is not just about this man’s desperate search for a cure for Parkinsons. This article to me is about problem solving using today’s technologies and ideas to make research more efficient, or a ‘continuous improvement’ over the traditional means of medical research.  This is about creating learning organizations that far outpace older models of learning.  This is some radical stuff, and the lessons can be applied to many of today’s problems in my view.  We can apply these lessons to business, to energy problems, to warfare, etc.

     And many of today’s problems have time stamps on them too.  Any means of compressing the problem solving mechanisms we apply to these problems, the better. I also hope that Sergey does find the cure for his disease, or that his work leads to someone else finding a cure. Because I definitely think his work is compressing the time required to get to that point and that is some serious Kaizen in my book.-Matt

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 ff sergeys search4b fKaizen: Sergey Brins Search For A Parkinsons Cure, By Thomas Goetz

Can a model fueled by data sets and computational power compete with the gold standard of research? Maybe: Here are two timelines—one from an esteemed traditional research project run by the NIH, the other from the 23andMe Parkinson’s Genetics Initiative. They reached almost the same conclusion about a possible association between Gaucher’s disease and Parkinson’s disease, but the 23andMe project took a fraction of the time.—Rachel Swaby

Traditional Model

1. Hypothesis: An early study suggests that patients with Gaucher’s disease (caused by a mutation to the GBA gene) might be at increased risk of Parkinson’s.

2. Studies: Researchers conduct further studies, with varying statistical significance.

3. Data aggregation: Sixteen centers pool information on more than 5,500 Parkinson’s patients.

4. Analysis: A statistician crunches the numbers.

5. Writing: A paper is drafted and approved by 64 authors.

6. Submission: The paper is submitted to The New England Journal of Medicine. Peer review ensues.

7. Acceptance: NEJM accepts the paper.

8. Publication: The paper notes that people with Parkinson’s are 5.4 times more likely to carry the GBA mutation.

Total time elapsed: 6 years

Parkinson’s Genetics initiative

1. Tool Construction: Survey designers build the questionnaire that patients will use to report symptoms.

2. Recruitment: The community is announced, with a goal of recruiting 10,000 subjects with Parkinson’s.

3. Data aggregation: Community members get their DNA analyzed. They also fill out surveys.

4. Analysis: Reacting to the NEJM paper, 23andMe researchers run a database query based on 3,200 subjects. The results are returned in 20 minutes.

5. Presentation: The results are reported at a Royal Society of Medicine meeting in London: People with GBA are 5 times more likely to have Parkinson’s, which is squarely in line with the NEJM paper. The finding will possibly be published at a later date.

Total time elapsed: 8 months

*****

Sergey Brin’s Search for a Parkinson’s Cure

By Thomas Goetz

June 22, 2010

Buried deep within each cell in Sergey Brin’s body—in a gene called LRRK2, which sits on the 12th chromosome—is a genetic mutation that has been associated with higher rates of Parkinson’s.Illustration: Rafa Jenn

Several evenings a week, after a day’s work at Google headquarters in Mountain View, California, Sergey Brin drives up the road to a local pool. There, he changes into swim trunks, steps out on a 3-meter springboard, looks at the water below, and dives.

Brin is competent at all four types of springboard diving—forward, back, reverse, and inward. Recently, he’s been working on his twists, which have been something of a struggle. But overall, he’s not bad; in 2006 he competed in the master’s division world championships. (He’s quick to point out he placed sixth out of six in his event.)

The diving is the sort of challenge that Brin, who has also dabbled in yoga, gymnastics, and acrobatics, is drawn to: equal parts physical and mental exertion. “The dive itself is brief but intense,” he says. “You push off really hard and then have to twist right away. It does get your heart rate going.”

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Kaizen: FPS Using Covert/Overt Inspections For Contractor Security Posts

     FPS officials said in a statement that it has increased both overt and covert inspections of security posts, as well as its oversight of contract guards. 

*****

   Hmmm, I wonder if FPS is reading Feral Jundi. lol Actually this practice of overt and covert inspections is pretty common in a few agencies out there.  The Postal Service even uses mystery shoppers to get a real feel for their customer service and inner workings of offices, so this is nothing new for federal agencies. Mystery shopping is very common in other industries as well, and I have covered that here before.

    But what boggles my mind, is why haven’t more private military companies used this concept?  If you truly care about what is going on with your company, you should be fully involved with collecting intelligence on the inner workings of your company. That means sending folks out to your sites and talking with the contractor on the ground.

    I am not talking about just talking with the managers either. I am talking about getting feedback from the backbone of your company, and that is the contractor doing the work. These are the folks who represent the end result of all of your company policies and training, and a lot depends upon them.  These guys and gals are the ones your customer sees on a daily basis, and makes their judgements about your company based on the actions of these contractors.  The managers are there to lead and to implement company policy and training, and the best gauge for seeing if they did their job, is to study the contractors they are in charge of.

   Also, it is important to note that this is not a witch hunt, or undercover gotcha stuff.  It costs money to fire and hire folks, so ideally, this information is used to tweak policies where it makes it easy for contractors to do the right thing.  It also helps in identifying inefficiencies or identifying key training points that need to be reworked or re-emphasized in order to get a better outcome.  That is what you use this intelligence for.  Of course if you catch criminal activity within your company, you should act upon that information pronto.  But all in all, the idea behind obtaining feedback is to feed your Kaizen machine and make your company a top performer.

   The mystery shopping or covert employee thing is something I have mentioned before, which is just one tool to gain that kind of information about the workings of your company.  It is an extra cost, but it is the kind of investment that will pay for itself handily down the line. Because you can ask folks what is going on with your company, and they might give the straight scoop. Or they might not, partly because they don’t think you will do anything about it or they don’t trust the idea of giving you information that may or may not cause reprisals (thats if your company has a culture that does not support feedback, and if that is the case, you need to fix that by actually acting upon feedback and showing you care).

     You could also use customer or employee feedback software to mine that information gold.  Either way, if you are not doing these things, and actually acting upon that information to make your company better, then you are certainly headed down a road of uncertainty and peril.  You are just gambling at that point, with the hopes that nothing bad will happen to your company and that everything is just rosy with your people. pfffft.

   I guess my point with all of this, is that don’t be the company where the head does not know what the tail is doing.  Seek that feedback gold, and invest in the necessary measures to make that happen.  Start by just asking honestly what the issues are (and be responsive to those issues!!!), and if that doesn’t work, do surprise inspections, use software to gain employee and customer feedback, and finally, use mystery employees and get a solid read on what is really going on with your company. -Matt

Edit: Also check out this article about Best Buy and how they used ‘employee feedback’ to their advantage.

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Use of private security guards at government buildings comes under scrutiny

By Ed O’KeefeThursday, March 11, 2010

There’s a saying among some private security guards in the Washington region: “There’s no security in security.”

Poor job security and the potential dangers that come with protecting government buildings make it a risky line of work, said guards interviewed this week.

Unlike officers with the Pentagon Force Protection Agency who gunned down shooter John Patrick Bedell last week, most security guards at federal buildings in the Washington region are employed by private firms that have contracts with the Federal Protective Service.

The FPS, part of the Department of Homeland Security, provides security at more than 9,000 federal buildings across the country and uses about 15,000 contract security guards to support about 1,200 officers, inspectors and administrative staffers, according to agency officials. A House hearing Tuesday will focus on the FPS’s future and its response to a 2009 Government Accountability Office investigation that exposed security gaps at 10 major federal buildings. The GAO report also faulted the FPS for inconsistent training and poor oversight of private guards.

Next month, Sen. Joseph I. Lieberman (I-Conn.) plans to introduce legislation that addresses the agency’s future and broader threats and security measures at all civilian and military facilities, aides said.

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Pakistan: Security Companies In Pakistan On Rise But At Risk

     Low pay, long-hour duty and no training negatively influence the morale of the guards who fail to satisfy the clients.

    ”I am continuously paying private security companies and changing guards, but now I feel obliged to arrange personal employees instead of hiring from a company as it failed me,” said a business man. 

*****

   I read through this report on private security companies in Pakistan, and my first impression is that these companies are in dire need of some Jundism. But really, this puts into perspective why so many blog reports and fears were being stirred about foreign security companies in Pakistan.  I think that propaganda was fueled by competitors who fear a foreign company coming in and doing a better job of security.

   But back to the rise of private security in Pakistan.  The company that figures out that treating your employees well, and providing kick ass customer service and satisfaction, will be the company that wins the most contracts.  The best guards will gravitate towards your company, because you are doing all the things necessary to attract quality people and maintain your contracts.  Companies that apply Kaizen to all aspects of their operation and employee/contractor development, will certainly enjoy dominance in the market place. -Matt

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Security companies in Pakistan on rise but at risk

by Imdad Hussain, Yangtze Yan

    ISLAMABAD, Jan. 16 (Xinhua) — As the demand for private guards in the terror-torn Pakistan especially in Islamabad is on the rise, many of the private security companies in the country are focusing more on making money than providing adequate services.

    Clients in the capital city complain that the private security companies are ignoring the quality of their employees, adding that some companies are not well qualified and their employees not well trained while several companies even enter into illegal operation for profits.

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Industry Talk: The Disposable Worker

    Peter Cappelli, director of the Center for Human Resources at the University of Pennsylvania’s Wharton School, says the brutal recession has prompted more companies to create just-in-time labor forces that can be turned on and off like a spigot. “Employers are trying to get rid of all fixed costs,” Cappelli says. “First they did it with employment benefits. Now they’re doing it with the jobs themselves. Everything is variable.” That means companies hold all the power, and “all the risks are pushed on to employees.”

***** 

   I read this story, and I thought they were talking about our industry. lol. Seriously though, this is a great read, and it brings up some issues that definitely apply to us.

   The only thing we really have going for us, is that security needs go up, when wars, crime, and disasters go up.  So with this recession and all the wars we are in, there will continue to be a need for professional security folks.

   But as an observer of the industry over the years, salaries have definitely gone down, qualifications have gone up, demand for jobs has been steady, and benefits are pretty scarce. Oh, and there really is no loyalty to companies.

   The companies involved with security operations are doing the exact same things mentioned in this article, and they are creating the exact kind of results within their disposable workforce they contract.  It may save them money and fatten up the wallets of the corporate leadership, but what a short sighted concept of business?  You are creating a workforce community who could care less about company loyalty or customer service and satisfaction.

    When I hear companies complain about high turn over or quality control problems that lead to defaults on contract, I think to myself, what did you expect?  If you don’t value your people, then why would your people value anything that you care about? It is a cycle that has been created over the years, and both the companies and contractors will always look at each other as ‘us versus them’, and not ‘we’. Until companies take that first step of true leadership and compassion for their people, this cycle will only continue.

   I also think that applying some Jundism will actually save a company more money in the future, get them more contracts, help them to hang on to their current contracts longer, and all of that will help them to destroy the competition and make them more profitable.  But that is just my opinion. -Matt

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The Disposable Worker

January 7, 2010

Pay is falling, benefits are vanishing, and no one’s job is secure. How companies are making the era of the temp more than temporary

By Peter Coy, Michelle Conlin and Moira Herbst

On a recent Tuesday morning, single mom Tammy DePew Smith woke up in her tidy Florida townhouse in time to shuttle her oldest daughter, a high school freshman, to the 6:11 a.m. bus. At 6:40 she was at the desk in her bedroom, starting her first shift of the day with LiveOps, a Santa Clara (Calif.) provider of call-center workers for everyone from Eastman Kodak (EK) and Pizza Hut (YUM) to infomercial behemoth Tristar Products. She’s paid by the minute—25 cents—but only for the time she’s actually on the phone with customers.

By 7:40, Smith had grossed $15. But there wasn’t much time to reflect on her early morning productivity; the next child had to be roused from bed, fed, and put onto the school bus. Somehow she managed to squeeze three more shifts into her day, pausing only to homeschool her 7-year-old son, make dinner, and do the bedtime routine. “I tell my kids, unless somebody is bleeding or dying, don’t mess with me.”

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Leadership: Disciplinary Policy, Handy Dandies and the Three Strikes Principle

    This article is about a better disciplinary policy for companies. The reason I am bringing this up, is because most of these multi-million dollar defense companies that put security contractors out in these war zones, have absolutely terrible disciplinary policies.  Their leaders out in the field have their hands tied, and often are unable to be effective in keeping control of their troops and maintaining order on the contract. It seems that most contracts have no middle ground when it comes to discipline.  You either do well, or you are fired and sent home, and then replaced by someone else. Or they don’t do anything at all about poor performing contractors. Pffft.  I believe my system is more economical, more effective for maintaining control, and provides a better way of doing business.

     So this is what I think the companies should set up.  It is purely my opinion and based on my experiences as a contractor, former Marine, and former Smokejumper.  It is also based on my management experience in all three occupations.

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