Imagine a company with a new board of directors, charged with entering complex markets while managing rapid growth, both organic and through M&A. This company is struggling to hit its performance targets. It has been hemorrhaging money and hasn’t turned a profit in over eight years. Needless to say, shareholders are upset. How would most senior management teams handle these problems? In today’s competitive business space, chances are they would go outside the organization for highly skilled, industry knowledgeable, impartial consultants to work with them to solve strategic-level inefficiencies.
Now consider that this troubled company is actually NATO’s International Security Assistance Force (ISAF). ISAF (the “Coalition”) faces real business problems in Afghanistan and are pressured by a global audience to make significant progress by the end of 2010. The Coalition is at a tipping point and should use every resource available to improve their bottom line — promote stability and support security sector reforms throughout Afghanistan. Who are they bringing in to help them expand, operate efficiently, measure success, and develop a unified strategy?- HBR Blog, Consultants: Help Wanted In Afghanistan
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I have thoroughly enjoyed this series at Harvard Business Review. The military needs this kind of perspective, because just like business can learn from the military, the military can certainly learn from business. Especially in the realm of getting results. Because lets face it, a military can be highly advanced and well equipped all day long, but if it cannot produce the desired results or win, then what good is it?
In the past I have touched on this idea that private industry has the power of failure that drives it. But when the US Army fails, who fires them? What will replace the the Army if it fails? So in essence, today’s military branches must succeed and they must tap into any and all ways of getting the desired results they are seeking in a war.
Back to this post though. This is about what private industry can learn from military leadership, and I always like reading about these lessons learned. It is always fun to see what professionals in other industries are surprised at or intrigued with in today’s military. They too are trying to get results and win their business wars, so this kind of article is an outcome of their learning organization. And Harvard Business Review is quite the learning organization.
Below I posted all the executive summaries. But if you follow the blog link and website link, you will find other related materials. So definitely take your time and read through everything. I thought it was cool that Admiral Thad Allen was a big fan of Peter Senge and his books. Books like The Fifth Discipline: The Art and Practice of the Learning Organization, which has themes that you see echoed in other military thinker’s and business folk’s publications. John Nagl mentions ‘learning organization’ in his books, and I have talked about that stuff here on the blog in the past. It is also a Jundism. Check it out and let me know what you think. –Matt
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Harvard Business Review
Leadership Lessons From The Military
November 2010
Executive Summaries
Extreme Negotiations
Jeff Weiss, Aram Donigian, and Jonathan Hughes
CEOs and other senior executives must make countless complex, high-stakes deals across functional areas and divisions, with alliance partners and critical suppliers, and with customers and regulators. The pressure of such negotiations may make them feel a lot like U.S. military officers in an Afghan village, fending off enemy fire while trying to win trust and get intelligence from the local populace.
Both civilian and military leaders face what the authors call “dangerous negotiations,” in which the traps are many and good advice is scarce. Although the sources of danger are quite different for executives and officers, they resort to the same kinds of behaviors. Both feel pressure to make quick progress, project strength and control (particularly when they have neither), rely on force rather than collaboration, trade resources for cooperation rather than build trust, and make unwanted compromises to minimize potential damage.
The authors outline five core strategies that “in extremis” military negotiators use to resolve conflicts and influence others: maintaining a big-picture perspective; uncovering hidden agendas to improve collaboration; using facts and fairness to get buy-in; building trust; and focusing on process as well as outcomes. These strategies provide an effective framework that business executives can use to prepare for a negotiation and guide their moves at the bargaining table.
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“You Have to Lead from Everywhere”
An interview with Admiral Thad Allen by Scott Berinato
When responding to a complex, fast-moving crisis, leaders must constantly adapt their mental models and create a “unity of effort,” argues Allen, a retired U.S. Coast Guard admiral and the national incident commander for the Deepwater Horizon oil spill. That’s a much bigger management challenge than approaching the job as a military operation and drawing on unity of command, and it can require nuanced and creative strategies, such as deciding to go “off book” when standard protocol simply won’t work.
In this edited interview, Allen—who also brought post-Katrina New Orleans back from the brink of anarchy and headed the Coast Guard’s response to the September 11 attacks along the eastern seaboard—stresses the need to lead both from headquarters and on the ground. He discusses how the phenomenon of publicly available, real-time information has affected crisis management in recent years, addresses the challenges of managing multiple public and private stakeholders, and shares his thoughts on how to lead when an anxious public is counting on success.
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Which of These People Is Your Future CEO?: The Different Ways Military Experience Prepares Managers for Leadership
Boris Groysberg, Andrew Hill, and Toby Johnson
Americans have long believed that U.S. military officers—trained for high-stakes positions, resilience, and mental agility—make excellent CEOs. That belief is sound, but the authors’ analysis of the performance of 45 companies led by CEOs with military experience revealed differences in how the branches (Army, Navy, Air Force, Marine Corps) prepare leaders for business. Those differences reflect the trade-off between flexibility and process that each branch of the armed services must make.
Army and Marine Corps officers operate in an inherently uncertain environment. They define the mission but then give subordinates the flexibility to adjust to realities on the ground. This leadership experience tends to turn out business executives who excel in small firms, where they can set a goal and then empower others to work toward it.
Navy and Air Force officers, who operate expensive, complex systems such as submarines and aircraft carriers, are trained to follow processes to the letter, because even small deviations can have large consequences. In corporations, these leaders excel in regulated industries and in firms that take a process approach to innovation.
The larger lesson that the military can offer the business world is that fit matters. Different circumstances demand different leadership skills. Hire the person who fits the job.
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Four Lessons in Adaptive Leadership
Michael Useem
The armed services have been in the business of leadership development much longer than the corporate world has. Today’s military leaders need tools and techniques to face a fast-changing and unpredictable type of enemy—so the armed services train their officers in ways that build a culture of readiness and commitment. Business leaders need to foster an adaptive culture to survive and succeed, given that they, too, face unprecedented uncertainty—and new types of competitors.
Michael Useem and his colleagues at the Wharton School incorporate exposure to military leadership into MBA and executive MBA programs. Highlights include direct contact in the classroom with leaders in the U.S. Army, the U.S. Marine Corps, and the Department of Defense, along with field-training exercises and battlefield visits.
The programs are designed to help students connect viscerally to essential leadership lessons. Four are featured in the article:
Meet the troops. Creating a personal link is crucial to leading people in challenging times.
Make decisions. Making good and timely calls is the crux of leadership.
Mission first. Focus on common purpose and eschew personal gain.
Convey strategic intent. Make the objectives clear, but give people the freedom to execute on them in their own way.
Link to website here.