Feral Jundi

Tuesday, October 27, 2009

Company Spotlight: India’s Topsgrup

Filed under: India,Industry Talk — Tags: , , , , — Matt @ 1:18 PM

     -In May 2008 Topsgrup acquired a 51 percent controlling interest in UK-based Shield Guarding, a $121 million security services provider. The company is now raising money to buy out the remaining 49 percent in Shield Guarding and possibly acquire newer companies. “We have signed a memorandum of understanding with a $300 million US security company for acquiring them. After that we want to get into the Middle East, Africa and some parts of Asia as well,” says Nanda.

     -Neems to agree, relating a recent incident when the CEO of the American company he planned to acquire told him, “Rahul if the deal happens, please don’t say an Indian company has acquired us.”

“I understood where he came from,” he adds. “Eighty-five percent of Americans don’t have passports and think America is the world. For them India, Sri Lanka, Afghanistan are all in the same breath.”

     –Holding on to local brands is something even the big players have often done, like G4S with Wackenhut and Securitas with Pinkerton’s in the US. But being a hands-off investor might be a risky strategy, all the more so because the companies Topsgrup acquires outside India might in many cases be significantly bigger than itself. 

*****

   What I have done up top, is to cut out the key portions of this article that really stood out for me.  I haven’t a clue who Topsgrup plans on buying out, but whomever it is, stand by and I wish you well. I have worked for companies that were bought out while I was employed there, and it is always a little unnerving.  Topsgrup is at least trying to maintain some stability with it’s purchases by keeping the key figure heads in place.

   Like I mentioned before with Terraforce, I am kind of out of the loop with the Indian security market, and I really don’t know much about them.  But management and leadership issues are a universal theme, and I could care less what country you are from, you are either universally accepted as a performer or you are not.

   If Topsgrup is a student of the industry, they will learn from the Kabul Fiasco and know that they must care about what is going on with the contracts of their newly acquired companies.  Get some shared reality, and make sure your ‘new’ employees and contractors are actually getting taken care of.  Or that your leaders are only doing good things for the company, and not destroying a company with the poor management of people and contracts.

    Basic stuff really, but given what had happened with AGNA and their relationship (or lack there of) with Wackenhut, I am pretty skeptical of any company that calls itself organized or compassionate about employees/contractors.  Actions speak louder than words Jack.

     If any readers have some inside scoop, please feel free to speak up.  I would be very curious to know who this US company is? Or if you are with Shield, let us know how that is going.  The other angle on this, is it could all be hot air.  Please note that Topsgrup was talking about purchasing this ‘mystery US company’ May of last year.  What gives? –Matt

Topsgrup Website here.

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Topsgrup

Elvis Has Left Town

Diwan Rahul Nanda has spent the last 15 years building Topsgrup into India’s second largest private security provider. Now he is staking it all to become a global player

by Rohin Dharmakumar | Oct 27, 2009

The Man: Diwan Rahul Nanda, 37, Chairman

The Company: Topsgrup. With close to 85,000 employees and Rs. 867 crore in revenue, it is the second largest security services provider in India.

His Goal: Create a multinational security behemoth from India by acquiring other security companies around the globe.

The Risks: Acceptance of an Indian company in Western markets will be a challenge, especially as private security companies there run jails, man borders and guard cities. Nanda will have to battle perceptions about Indian companies being synonymous with cost cutting and lowered standards for training.

Around 1.15 p.m. on October 7, an auto-rickshaw pulls up outside Gate 2 of Hewlett-Packard’s campus in Bangalore’s Electronic City suburb. The lone passenger in the auto-rickshaw, a young man of average build, pays off the driver and hurriedly walks through the campus gates along with a group of other employees. He is carrying a shoulder bag.

Diwan Rahul Nanda, Chairman, Topsgroup

When one of the security guards asks him for his identity card, he tells him that it is inside his pocket. He is lying, for HP had sacked him over three years ago. Since then he had found it impossible to find another stable job in India’s IT capital. Worse, his wife had left him a year back, taking their daughter with her.

(more…)

Saturday, October 24, 2009

India: Security Summit in Mumbai, and Private Security Increases

Filed under: India — Tags: , , , , , — Matt @ 11:21 AM

Other companies have also launched security services. The Indian building firm DLF has formed TerraForce, its own security outfit, trained by the Israeli army and the US marines, to patrol its properties. Infosys, the IT giant, and the country’s largest private-sector firm, Reliance Industries, have both been allotted permanent protection from India’s state Central Industrial Security Force (CISF), whose officers, unlike those in private security firms, are permitted to carry firearms.

Hiring private security is arguably necessary, given the evident failings of the Indian state security forces during the attacks. The police were armed with nothing but bamboo “lathis” or sticks when they had to face the militants. Members of the elite National Security Guard (NSG) took eight hours to travel from their base in the state of Haryana to the hotels, and then it took two more days to defeat the 10 gunmen. 

 *****

   Well there’s your problem India.  You don’t bring bamboo “lathis” to a gun fight. lol All kidding aside, it will be interesting to see what comes out of the meeting of the minds during this security summit. I certainly hope Incident Command is at least given a mention during this summit, because if they have any hope of defeating an attack like this, it will come from unity of effort and a fast and efficient means of getting everyone on the same sheet of music in the beginning stages of an attack.  The private guards like Terraforce, or the police units, military units and fire units all should have radios that can be programmed or are set up already to communicate with one another.  An Incident Commander on scene, needs to take the reins of the situation, and bring to bear the necessary resources to deal with the developing situation.  And when seconds and minutes count, all the little details of command and control need to be hashed out, well before another Mumbai attack.  That is how you prepare for this.  I can’t stress enough how important it is to get everyone under the same umbrella of Incident Command, in order for this system to properly work.  Your first responders are the ones that will be able to confront and defeat the attack before it gets worse. And if they are organized and know what to do in order to take control of a situation, then you will see a disaster/attack go from chaos to organized chaos, giving everyone involved a higher chance of survival.

   On a side note, I am interested in this whole TerraForce thing?  That must be a typo about the US Marines training them?  I just couldn’t find anything to support that claim and perhaps what the article meant to say is that it was ‘former US Marines’.  Maybe some Embassy guys, or some unit came in to train them, and I could be wrong.  Either way, if any of the readers have any input about TerraForce, let me know. –Matt

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Mumbai unbowed by attacks

Richard Orange

October 24. 2009

Early next month, the head of London’s Metropolitan Police, the former secretary of the US Department of Homeland Security, and a panel of international security experts will gather in Mumbai’s Trident Hotel for a “security and resilience summit”.

That some of the world’s foremost experts on terrorism, including Sir Paul Stephenson of the London Met and the former homeland security secretary Michael Chertoff, are willing to spend a day and night in a hotel where militants killed more than 30 people just a year earlier is a sign of how much the city has recovered. (Many of the same faces were in the Trident for a similar conference as early as January).

In the time since 10 Pakistani gunmen brought terror to Mumbai for two days starting last November 26, India’s main business hub has bounced back. (more…)

Thursday, September 17, 2009

India: Becoming a Private Guard Becomes Tougher

   Bravo, and I am pretty impressed with the standards they have put together. It is a start at least and hopefully we will get some feedback, good or bad, from any industry folks from India about this.

   It is also important to point out, that incidents like the Mumbai attacks require competent first responders to stop the attack.  Police cannot be everywhere, nor can the military, but all of the hotels in Mumbai use private security (I assume).  This new focus on standards for guards is a good thing, if they want to increase the chances of stopping future attacks.

     Strangely enough, it almost looks like they are implementing a system that looks a lot like what I have been promoting here on FJ.  Something that resembles the Red Card system with the Federal Fire Services here in the states.  Even the mentor program reminds me of the task book system that I am familiar with. Oh, and they are teaching disaster management? That sounds like Incident Command stuff there. Hmmmm, interesting. –Matt

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Becoming a private guard becomes tougher

Anil Kumar M, TNN

2 September 2009

BANGALORE: You’ve probably wondered how some podgy men in uniform ended up as security guards. Simply because it was open house with few standards. But not anymore.

The government has framed fresh guidelines — Karnataka Private Security Rules — and brought all private security agencies in the state under its ambit.

(more…)

Saturday, November 29, 2008

Tactical Thought Process: Where Was the Incident Command in Mumbai?

Filed under: Tactical Thought Process — Tags: , , , — Matt @ 12:32 PM

   So I am watching video and reading all of these reports coming out of Mumbai, and I have just been cringing. I mourn the deaths of hostages, and my heart goes out to the families. But there is a part of me that watched this attack from a tactical command point of view, and it pissed me off.  Could the death toll have been minimized if in fact the Indian response was coordinated and well managed under one management system?  I think so.

   Incident Command System or ICS is the most important element of the response to any incident or attack.  And this management system, if applied correctly, could have saved lives.  It is a system that would have helped to organize and call up resources quickly, and help to control and end the attack quickly.  ICS is a system used to bring order to chaos, and if the Indian government would have trained on this aspect of command, then they could have dealt with this in a much more efficient manner. 

    As for some thoughts on what was missing from the response, where do I start?  For one, if all of the police and military were briefed on ICS and how it works, then that would be a great start.  From there, the police(who are the first responders), would act as the Incident Commander for their particular scene, and request more resources.  That request should be in the form of how do we expand the ICS, because this attack is spreading all over the city.  I would also ask all resources to make communications with the Incident Commander, and establish the on scene chain of command.  But really, the first order of business is make your assessments of the situation, and order resources. And if that initial Incident Commander of the scene is not qualified for larger incidents, then he orders up a more qualified Incident Commander through dispatch.  Until then, that individual is in command, because there is no one else.

(more…)

Friday, November 28, 2008

News: South African Bodyguards Save Mumbai Hostages

Filed under: India,News,South Africa — Tags: , , , , — Matt @ 6:17 PM

SA ‘heroes’ save Mumbai hostages

November 28, 2008

BBC

A team of South African bodyguards have been explaining how they led 120 hostages to safety from a hotel seized by gunmen in the Indian city, Mumbai.

The guards, armed only with knives and meat cleavers, helped other hotel guests to safety down a fire escape.

They carried a traumatised old woman in a chair down 25 flights of stairs.

“Everybody was calm and no-one became hysterical,” said Bob Nicholls, director of the security company in Mumbai for a cricket tournament.

Mr Nicholls said he and his employees were eating in the restaurant and were planning to get an early night when they heard shooting in another part of the five-star Taj Mahal hotel.

The seven bodyguards were in Mumbai providing protection for cricketers playing in the Indian Premier League tournament.

(more…)

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