Feral Jundi

Tuesday, September 4, 2012

Afghanistan: Insider Attacks And Contractors

In a recent interview, Lockheed’s chief executive, Robert Stevens, said defense contractors were assessing the costs and the risks of keeping personnel in Afghanistan as the uniformed military presence shrinks.
“If there’s an expectation that says companies are going to be there, then we’re going to ask, are we going to get enough security?” he said. “Who’s going to support this, from where? What would the logistics footprint look like, what would the personnel requirement look like, what would the security environment look like? Those are all reasonable questions.”

This is a conversation I have been contemplating for awhile now, and I have been trying to figure out the best way to approach this problem. Bottom line is that the discussion on insider attacks or green on blue attacks on contractors is not happening out there. We are absolutely being left out of the conversation in regards to these incidents, and yet contractors are a vital to the training and logistics initiatives all throughout Afghanistan.

It is also well known that training of Afghan police/military is a major element of the exit strategy from Afghanistan. Contractors are right there in the action with their military counterparts, and they are also being killed and wounded by insiders–like the military. I have blogged about our strategic value to the war effort before, and it is amazing to me how little is being said about this industry’s contribution…and sacrifice.

Most of all, what are the directives to companies on how best to deal with this problem?  Are all of the companies on the same sheet of music when it comes to countering this problem, or are they all doing their own thing? What is the best way of countering this?….  So that is what I would like to talk about in this post.

First of all, let’s discuss some of the statistics or lack there of. Meaning, no one is tracking contractor deaths specifically and I am only able to draw from assembled military related statistics. The Long War Journal has done a good job of this.

Most of the insider attacks are happening in the south, with the Helmand Province being the top spot. Most of the attacks had to be stopped by killing the individual(s). Here is a break down of how many folks have been killed or wounded due to insider attacks since January 1, 2008.

Numbers of Coalition troops and affiliates killed and wounded by green-on-blue attacks:

The total number of Coalition casualties from green-on-blue attacks for the period Jan. 1, 2008 to the present is 109. The total number of Coalition wounded is 89.

Green-on-blue casualties per year, and percentage of Coalition deaths caused by such attacks:

2012 – 45 – 14%

2011 – 31 – 6%

2010 – 21 – 3%

2009 – 10 – 2%

2008 – 2 – less than 1%

Green-on-blue wounded per year:

2012 – 45

2011 – 23

2010 – 7

2009 – 11

2008 – 3

As you can see, this is a trend that is increasing, but we are also training a bunch of police and military. So with that increase in personnel being trained comes an increase of trainers and their exposure to this sea of questionable folks.

The other thing to look at is who are these guys?  Well, according to the latest reportage, General Allen has given a quick look at the ratio.

Previously, NATO military officials had said that only about 10 percent of the insider attacks could be attributed to Taliban infiltration or impersonation of Afghan security units. But on Thursday, General Allen said that in addition to that infiltration figure, another roughly 15 percent of the attacks could be caused by Taliban coercion of soldiers or police officers, either directly or through family members.
Because most of the attackers had been killed or had escaped, and not captured alive for interrogation, it was difficult to provide firm statistics, he said. He also noted that more Afghans than Western troops had been killed by such insider attacks.

Man, those are some pretty sobering statistics, and I shudder to think how many of these deaths and injuries were contractors? I would think that contractor statistics tend to match military statistics, because we are doing the same job and working in the same environment. But I can’t say for sure, and it is only assumed. I have covered contractor deaths resulting from insider attacks before–in Afghanistan and elsewhere.

Ok, so now that is covered, what is the military doing to counter this? Time magazine wrote a great article that listed what we are doing based on a briefing that Secretary of Defense Panetta and General Dempsey put out last month. Here they are.

– “First, to increase the intelligence presence, so that we can try to get better information with regards to these kinds of potential attacks.

– “Also, to increase counterintelligence, to have people trained in counterintelligence to be part of these units so that they can, as well, identify those threats.

– “We have a thorough vetting process. It’s an eight-step process. We’re doing forensics on the particular instances that occur in order to make sure, you know, how that process.

— that vetting process operated and what we can do to improve it.

– “Implementing a notification process, so that when we get information we can alert people to the threats.

– “Training requirements — we’re not only implementing training requirements with regards to our forces, but the Afghans are doing the same to try to identify these people.

– “We have a guardian angel program which involves identifying one individual who stands to the side so that he can watch people’s backs and hopefully identify people that would be involved in those attacks.”

I also understand that pamphlets are being handed out to military personnel at the various FOBs and outposts in regards to countering this stuff. If you are a contractor in these areas, try to grab one of these to figure out your strategy for dealing with this threat. Especially if you are looking for ideas of souping up your own SOP’s and policies. Or if you are just looking for personal strategies on how to counter this stuff because your company has not given sufficient guidance.

Now to comment on some of these ideas and initiatives, and how this applies to contractors. My view is to find what works and copy it. To learn from others whom have dealt with this in the past, and in other parts of the world and in other wars, and borrow some brilliance as they say.  Analyze and synthesize.

First is the personal strategy. Petition your company to allow you to be armed and carry loaded on FOBs and outposts, and seriously consider using a retention holster.  I use the Safariland ALS, just so I can have some form of retention for my pistol. An insider attack can be as simple as someone taking your pistol or rifle and using it against you and your group. Something to think about there, and it looks like the military is finally waking up to the idea of making sure everyone on FOBs and outposts that have weapons, carry them loaded. Contractors who have weapons issued, should be allowed to do so as well.

Wearing body armor is a no brainer when it comes to training or working around questionable type folks. Having some medical items on you as well as a flashlight is crucial to survival as well. Insider attacks could happen night or day, or the attacker might go into a bunker or dark hiding place in order to escape when being hunted. A flashlight is a life saving tool if you want to search for persons and destroy them in that kind of situation.

Positioning yourself in your environment for optimum survival is a good one. Kind of think of yourself as the ‘principal’, and you are a close protection officer for your person.  Where would you position yourself for the highest chance of survival in any given situation and position?  What is your escape route and what would you do if an insider attacked, happened right then and there, day or night?  Constantly ask this question wherever you are at, and apply some OODA.

Another solution is to use a similar guardian angel program for contractors. Some guys I have talked with actually set up a guard with a machine gun to overlook the training of folks. It sends a pretty loud message and keeps everyone ‘civil’ at ranges. But it can also create mistrust and division–which is not good for that essential unit cohesion that we all need in the war in order to operate as a unified team. Yet again, security for training needs to be evaluated and it must be determined what is best for that specific contract and set of circumstances.

The final one is intelligence. Or better yet, know yourself and know your enemy (Sun Tzu). You must have someone on the ‘inside’ to find these insiders and to determine the general mood and demeanor of those you are training and working with. This insider can also be used to fine tune your management and trainers working with these guys to ensure they are not making folks angry enough to go on a shooting spree.

Why is this important? Well remember that post I did about how damaging bad bosses really are? Well if you have a trainer(s) that are abusing Afghan trainees, or running their programs poorly, or doing something to aggravate these guys, then that is something you can find with an insider. Especially from a cultural point of view, because a trainer might be doing something incredibly offensive and not even know it. An insider within the trainee group could help fine tune the contract. I liken these insiders as more ‘mystery shoppers’ than moles, and companies can use these guys to optimize the contract/mission, evaluate the management, and find the bad apples.

But of course this is a fine line to walk, and companies should not abuse this concept of operation. They should also work hard to ensure that whom they put into that role is briefed on how to do this properly. The end goal is you want to see your company and client in their most natural states and get a true feel for what is happening so that solutions are ‘real solutions’ to ‘real problems’. Or companies can throw darts at the solution board and use hope as a means for success or for finding these insiders.

Well, that is about all I have on this. This will at least get the conversation going and get everyone talking within their organizations on how best to counter this threat. –Matt

 

Hoping to foil infiltrators, Afghans will spy on recruits
August 21, 2012
Afghan officials say they have launched an expanded effort to spy on their own police and army recruits, an acknowledgment that previous measures designed to reduce insurgent infiltration in the country’s security services have failed.
The steps come amid a spate of “insider’’ attacks that have shaken the US-Afghan military partnership during a stage of the war that hinges on close partnership between the two forces.
Nine US troops have been killed by their Afghan counterparts in the past 12 days, and 40 coalition service members have died in insider attacks so far this year.
President Obama, in his most extensive comments to date on the issue, said Monday that his administration is ‘‘deeply concerned about this, from top to bottom.’’
The Afghan measures include the deployment of dozens of undercover intelligence officers to Afghan security units nationwide, increased surveillance of phone calls between Afghan troops and their families, and a ban on cellphone use among new recruits to give them fewer opportunities to contact the insurgency, Afghan officials say.
The initiatives appear aimed at addressing US criticism that the Afghan security forces are not doing enough to ferret out insurgents within their ranks. The chairman of the Joint Chiefs of Staff, Army General Martin Dempsey, was in Kabul on Monday for consultations on the matter, and Obama said he would soon be ‘‘reaching out’’ to President Hamid Karzai of Afghanistan.

(more…)

Sunday, August 14, 2011

Bounties: 8 Million Pesos For Finding The Suspects In Mother And Daughter Escobedo Homicides, Mexico

I found out about this travesty of justice down in Mexico recently while watching this Dateline series. It is heart wrenching, and I am angry at the Mexican government and legal system there for letting down this mother and daughter. The system is also tainted by cartel influence and money, and this cowardly murderer named Sergio Bocanegra literally got away with murder. And the Mexican legal system helped him get away with it!

So if the legal system and the Mexican government is controlled and influenced by the money and killing power of the Los Zetas and other cartels, then what is the point of this bounty? Why would I even care to post this? Well actually, I want to help shame the Mexican legal system into doing what is right and to seek justice for the murder of these two women. To capture Sergio and execute him would be a fantastic symbolic gesture.

That, and to actually uphold the law and revamp the legal system so that the good people of Mexico can actually look up to their police and government as not corrupt. That they actually care to uphold the law. So if the government is serious now, after the mother and daughter were killed, and these two have basically become martyrs, then I will gladly help promote the capture of these guys and the story of what happened.

Like with a insurgency, the government must prove to the local population that is a good idea. So not only must they aggressively pursue these cartels, but they must also focus on the basic rule of law in the towns and cities. To actually use the military for war-like functions, and assign your police to do actual police work. Or at the least, make sure that you have enough police actually enforcing the basic rule of law in the cities and towns.

The other component is the corruption. Boy, if I was the government and I really wanted to clean up all the corruption, I would be checking bank accounts of all government employees and heavily using moles or mystery shoppers to find these despicable humans that have sold their souls to the cartels. Your justice system is broken, and it is time for serious and extreme measures.

Another idea is to actually take the weapons that you have captured from the cartels, and issue them to town and city defense forces that are being terrorized by the cartels. I look at Mexico much like any other counter-insurgency operation, and if there are local populations who want to fight the cartels, then the government needs to recognize how much of a gift that is, and support them. Get the population involved in this fight. But the government will not get anyone to join that fight, if they are as bad as the cartels or they are as heavily intertwined with the cartels. So eradicate cartel influence, and co-opt with the population-become the better idea.

To finish up here and get back to the main topic, I sincerely hope that these individuals are caught and correctly prosecuted and justice is served. Sergio actually confessed to the murder! The other guy was caught on tape, with several witnesses–to include the brother/son of these two murdered women. And with any luck, if Sergio and this other bastard made it up to the US somehow, that one of my readers potentially spots one of these guys and calls it in to collect the bounty. Or one of you might see Sergio down in Mexico and you never know? Let’s help catch these guys and hopefully the Mexican government will be serious this time. Oh, and here is my latest Letter of Marque catch phrase when referring to the rich cartel clowns.’Dish out the plomo, and take their plata! Arrrrrgh! –Matt

 


Mexican Federal PGR Raised Rewards For Suspects In Mother And Daughter Escobedo Homicides In Chihuahua
Rewards for murder suspect in sketch has been raised to $3 million pesos ($230,770 U.S.) and Bocanegra has been raised to $5 million pesos ($384,616 U.S.), the Mexican government announced.
By H. Nelson Goodson?June 23, 2011
Mexico City, Mexico – On Thursday, the Mexican Federal Attorney General’s Office (PGR) announced that it had raised the rewards for several suspects connected to the homicides of a mother and daughter. The PGR had released the sketch of the alleged 30-year-old suspect who shot Marisela Escobedo Ortiz, 52, several times including a fatal shot to the head.?The PGR is now offering $3 million pesos ($230,770 U.S.) from $200,000 pesos ($16,000 U.S.) it had previously offered for information leading to the arrest of the suspect. The suspect is believed to have been working with Sergio Rafael Barraza Bocanegra, 24, the alleged boyfriend and confessed killer of Ortiz’ daughter Rubi Marisol Frayre Escobedo, 16, from Ciudad Juarez.?Bocanegra is accused of taking part in the planned killing of Ortiz on December 16 and the September 2008 murder of Rubi Marisol. He had confessed to killing Rubi Marisol and even led police to a hog farm where her dismembered body was found. Mexican authorities are now offering $5 million pesos ($384,616 U.S.) from $500,000 pesos ($41,000 U.S.) it had previously offered for information leading to the arrest of Bocanegra. They issued an international warrant because Bocanegra could have left the country, but family members of the Escobedo’s believe he is leaving with his girlfriend and several kids in Fresnillo, Zacatecas, Mexico.?Bocanegra is an alleged member of Los Zetas and the Cartel de Sinaloa has also joined in the manhunt for Bocanegra, according to several large hand written poster signs discovered around Ciudad Juarez and the Chihuahua Capitol city.?Ortiz had struggled for two years to bring Bocanegra to justice for the murder of her daughter Rubi Marisol in 2008. The day Ortiz was killed, she was outside the Chihuahua state government building in the city of Chihuahua for nine days staging a protest and demanding justice from Governor César Duarte and the Chihuahua Attorney General’s Office.
Story here.
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Mexican Mother who Sought Justice for Murdered Daughter is Herself Assassinated
Diego DiGhero
December 21st 2010
A chilling video, taken by CCTV camera, captured the assassination of Marisela Escobedo Ortiz, a Mexican human rights activist who – for more than two years – has demanded justice for her murdered 16-year-old daughter, Rubí Marisol Frayre. Rubi was shot to death, allegedly by a lover, and her body later burned and left at a garbage dump.
Marisela was arranging on the evening of December 16 her protest signs in front of the government house in the Mexican state of Chihuahua, preparing for yet another demonstration, when a man emerged from a car and shot her in the head. Falling to the ground, she was soon taken by local police to hospital while she still showed signs of life. However, she was finally pronounced dead despite medical attention.

(more…)

Thursday, March 11, 2010

Kaizen: FPS Using Covert/Overt Inspections For Contractor Security Posts

     FPS officials said in a statement that it has increased both overt and covert inspections of security posts, as well as its oversight of contract guards. 

*****

   Hmmm, I wonder if FPS is reading Feral Jundi. lol Actually this practice of overt and covert inspections is pretty common in a few agencies out there.  The Postal Service even uses mystery shoppers to get a real feel for their customer service and inner workings of offices, so this is nothing new for federal agencies. Mystery shopping is very common in other industries as well, and I have covered that here before.

    But what boggles my mind, is why haven’t more private military companies used this concept?  If you truly care about what is going on with your company, you should be fully involved with collecting intelligence on the inner workings of your company. That means sending folks out to your sites and talking with the contractor on the ground.

    I am not talking about just talking with the managers either. I am talking about getting feedback from the backbone of your company, and that is the contractor doing the work. These are the folks who represent the end result of all of your company policies and training, and a lot depends upon them.  These guys and gals are the ones your customer sees on a daily basis, and makes their judgements about your company based on the actions of these contractors.  The managers are there to lead and to implement company policy and training, and the best gauge for seeing if they did their job, is to study the contractors they are in charge of.

   Also, it is important to note that this is not a witch hunt, or undercover gotcha stuff.  It costs money to fire and hire folks, so ideally, this information is used to tweak policies where it makes it easy for contractors to do the right thing.  It also helps in identifying inefficiencies or identifying key training points that need to be reworked or re-emphasized in order to get a better outcome.  That is what you use this intelligence for.  Of course if you catch criminal activity within your company, you should act upon that information pronto.  But all in all, the idea behind obtaining feedback is to feed your Kaizen machine and make your company a top performer.

   The mystery shopping or covert employee thing is something I have mentioned before, which is just one tool to gain that kind of information about the workings of your company.  It is an extra cost, but it is the kind of investment that will pay for itself handily down the line. Because you can ask folks what is going on with your company, and they might give the straight scoop. Or they might not, partly because they don’t think you will do anything about it or they don’t trust the idea of giving you information that may or may not cause reprisals (thats if your company has a culture that does not support feedback, and if that is the case, you need to fix that by actually acting upon feedback and showing you care).

     You could also use customer or employee feedback software to mine that information gold.  Either way, if you are not doing these things, and actually acting upon that information to make your company better, then you are certainly headed down a road of uncertainty and peril.  You are just gambling at that point, with the hopes that nothing bad will happen to your company and that everything is just rosy with your people. pfffft.

   I guess my point with all of this, is that don’t be the company where the head does not know what the tail is doing.  Seek that feedback gold, and invest in the necessary measures to make that happen.  Start by just asking honestly what the issues are (and be responsive to those issues!!!), and if that doesn’t work, do surprise inspections, use software to gain employee and customer feedback, and finally, use mystery employees and get a solid read on what is really going on with your company. –Matt

Edit: Also check out this article about Best Buy and how they used ’employee feedback’ to their advantage.

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Use of private security guards at government buildings comes under scrutiny

By Ed O’KeefeThursday, March 11, 2010

There’s a saying among some private security guards in the Washington region: “There’s no security in security.”

Poor job security and the potential dangers that come with protecting government buildings make it a risky line of work, said guards interviewed this week.

Unlike officers with the Pentagon Force Protection Agency who gunned down shooter John Patrick Bedell last week, most security guards at federal buildings in the Washington region are employed by private firms that have contracts with the Federal Protective Service.

The FPS, part of the Department of Homeland Security, provides security at more than 9,000 federal buildings across the country and uses about 15,000 contract security guards to support about 1,200 officers, inspectors and administrative staffers, according to agency officials. A House hearing Tuesday will focus on the FPS’s future and its response to a 2009 Government Accountability Office investigation that exposed security gaps at 10 major federal buildings. The GAO report also faulted the FPS for inconsistent training and poor oversight of private guards.

Next month, Sen. Joseph I. Lieberman (I-Conn.) plans to introduce legislation that addresses the agency’s future and broader threats and security measures at all civilian and military facilities, aides said.

(more…)

Monday, February 2, 2009

Building Snowmobiles: The Importance of Shared Reality

    Today’s post is about the concept of shared reality as discussed by Pete Blaber in his book ‘The Mission, the Men and Me’.  And because this is about best practices management, I wanted to tie it into Toyota’s ‘Genchi Genbutsu’ management principal 12 (Japanese for go and see for yourself to thoroughly understand the situation).  The goal with this piece is to emphasize the importance of listening to the guys on the ground or the Mavens and why a company should tap into this input gold.

    Everyone in the contracting business has experienced at one point or another, the disconnect between the head shed and the reality on the ground of where they are posted at.  A funny one is uniforms, where you have to wear some ridiculous outfit that is way to hot for the climate, and you become a heat casualty if you wear it–but boy does it look sharp in the catalog.   

    Or worse yet, you have experienced what it means when a manager has no idea what you are seeing and experiencing on post or on a mission, and implements an order from the office that just did not make sense that you must follow.  And if you have experienced this, and someone got killed or hurt because of such a thing, I am truly sorry your team experienced that.  

    The biggest problem I have seen with contracts is that the head shed back in the states or lets say in Baghdad, has not a clue about what their managers are doing out in the field.  Worse yet, they get input from the guys on the ground that are working under that manager, and the input from the workers falls on deaf ears.  You hear things like, if you don’t like it, leave, and those workers have the choice of putting up with a poorly managed contract, or they jump contract to somewhere else.    

    So what is the problem that companies keep repeating out there?  There is no shared reality within the company, and they do not act on the input in an appropriate way to solve problems and constantly evolve/improve.  They do not view complaints or input from the field as a good thing, or they just don’t care or refuse to seek it out, and they have not a care about improvement or taking care of their employees and client.

   In the spirit of building snowmobiles, let me add some ideas that companies could use to build a management philosophy, and why companies need to listen and obtain a shared reality.  I will not build it for you, but I will bring up the most current ideas of the best run and most highly respected companies and military units in the world.  I will also bring up random ideas in the spirit of this process, just to add a horn to the snowmobile, and I think Boyd would approve.

SEALs and Army Fusion in Ramadi    

     The Navy SEALs and Army in Ramadi, as discussed in Dick Couch’s book ‘The Sheriff of Ramadi’, used the concept of sharing reality to integrate the two very different units to assault Ramadi.  The SEALs checked their egos at the door, and really opened up to the Army so they could integrate well into the mission.  They shared each other’s reality to get the job done, and really took advantage of each other’s strengths for the mission of taking back Ramadi.  The SEAL commander made a statement in the book regarding fusion.  In SEAL operations, they were always trying to fuse Information with Operations, in Ramadi, they were trying to fuse the SEALs with the Army.  The result of this sharing of information and resources–a total transparency of intel between the two, was amazingly successful.  I highly recommend this book, and shared reality is a major theme.

Shared Reality

   Pete Blaber wrote a book called The Mission, My Men, and Me, and he was also mentioned in another book by Sean Naylor called ‘Not a Good Day to Die: The Untold Story of Operation Anaconda’.In the comments section of a blog I was perusing, that discussed Sean’s book, Pete himself commented on one of the most important lessons he took away from that operation. Here it is:

Guys

Thanks for the superb summary of the battle, I’m reading your insights and perspectives on the eve of my book being published on 2, Dec. Your points on hubris, and listening to the guys on the ground are central to the section of the book devoted to Anaconda. My overarching lesson/take-away from the battle is this–It’s not reality unless it’s shared. Sharing information creates a shared reality, not only does it make the whole wiser than the individual parts, it also serves as and effective system of checks and balances to correct misinterpretations by individuals who don’t have all the pieces of the puzzle. AFO was a boundaryless organization, we had no boundary’s to sharing information–both outward and inward, it was above all else, the reason why we were able to accomplish so much with so few.

Pete Blaber

The Toyota Way and Principle 12

With Toyota, this is a no brainer.  This is one of the best companies in the world, and they are doing something right.  The book, The Toyota Way talks about the 14 management principals that have made them great.  I also posted the wikipedia for these principles in the publications section of Feral Jundi.  The principle I wanted to focus on is principle 12. As a primer though, here is Toyota’s philosophy that is constantly instilled into the DNA of the management and work force of this outstanding company.   

Toyota, Our Philosophy(from their website)

At Toyota, our first concern is our customers and the quality of product we deliver. That’s why we say total customer satisfaction drives everything we do. Naturally, the best approach to keeping our customers satisfied is to provide them with the highest quality products and service.

At Toyota facilities around the globe, “kaizen” is a word mentioned frequently. The word means “continuous improvement” and is a key factor in Toyota quality. Kaizen has been incorporated into the Toyota Production System driving our engineering and manufacturing teams to constantly improve our lift trucks. It also drives our service personnel.   

 

    And here is the 12th Principle from Wikipedia.  It is self explanatory and take note of #4.

 

Principle 12 from the Toyota Way

    * Go and see for yourself to thoroughly understand the situation (Genchi Genbutsu).

Toyota managers are expected to “go-and-see” operations. Without experiencing the situation firsthand, managers will not have an understanding of how it can be improved. Furthermore, managers use Tadashi Yamashima’s (President, Toyota Technical Center (TCC)) ten management principles as a guideline:

   1. Always keep the final target in mind.

   2. Clearly assign tasks to yourself and others.

   3. Think and speak on verified, proven information and data.

   4. Take full advantage of the wisdom and experiences of others to send, gather or discuss information.

   5. Share information with others in a timely fashion.

   6. Always report, inform and consult in a timely manner.

   7. Analyze and understand shortcomings in your capabilities in a measurable way.

   8. Relentlessly strive to conduct kaizen activities.

   9. Think “outside the box,” or beyond common sense and standard rules.

  10. Always be mindful of protecting your safety and health.

Safeway, Mystery Shoppers, and Trust But Verify

     A little talked aspect of how corporations try to get some shared reality(not everyone acts normal around the CEO or Review Team), is mystery shoppers.  It sounds funny, but mystery shoppers are an essential tool for one company called Safeway, a grocery chain.  They hire mystery shoppers to shop at their Safeway’s, and report on the services of the various stores.  The management and workforce are all evaluated by these trained and vetted Mystery Shoppers, and no one knows when it happens or who they are.  But if a MS comes in and does not see things being done properly or they feel that they did not get good service, the company tasked with gathering this intelligence will send a report to Safeway corporate office, and they will confront those issues. 

    This is a very interesting concept, and the way I could see it being done in the security contracting industry is companies could hire a investigative company to actually plant employees who can report on how everything is working in the field.  The main theme here, is to see if everyone is doing it right, when no one is looking.  That should be the goal of any company when they hire a manager–that individual should be the type that does it right, when no one is looking.  Safeway using a MS service, is able to determine that through a ‘trust, but verify’ type system.   

What Would Google Do? 

     This is an interesting one, because it requires a type of open-ness that most companies are not used to.  Especially managers, but it is important to look at in today’s internet age.  The book ‘What Would Google Do’, by Jeff Jarvis talks about just that.  If Google was to build cars, how would they do it?  If they were to run an airline company, how would they do that?  Jeff has put together the principles of what makes the company Google great in today’s Web 2.0 world, and asks the question of how Google would run your company differently.  Google really depends a lot on customer feed back and making everything they have accessible, cheap, and easy to build off of.  They always put something into Beta, and then they seek out all and any input to make it better.  The result is a service or online tool that pleases a lot of people.  

     For our industry, listening to the guys on the ground about how to do something better, or setting up a social networking site around a company(like what Obama did with his social networking/campaign site), that actually taps into the ideas and enthusiasm of the group, is something that has a lot of merit.  Or another idea is to just constantly share information with your employees, and constantly be open to all ideas that come back–both good and bad.  It is all about being a learning organization, and the more ideas the better.  It requires transparency though, and that means opening up to your work force about what is what and why the company does it this way or that.  And your best ideas usually come from your Mavens.

Mavens and Blogs

     When the book called The Tipping Point, by Malcolm Gladwell came out, I was enthralled with it.  What an awesome book about business and ideas, and how stuff works in a company.  Malcolm listed three vital components of a company–a salesman, a connector, and a maven.  All of them are important to the success of a company, and everything is self explanatory.  A Salesman is the type of guy that could sell snow to a eskimo.  You need these guys to sell products and services, so you can constantly get business.  The Connector is a guy that knows everyone, and I mean everyone.  They are the type that have a mega rolodex in their brain, and are very social.  These are the guys that will know a guy that will get you a cheap part or service, and can make things happen when it is time to implement a plan.  

    But to me, the most important guy out of all of these guys are the Mavens.  These are the guys that are extremely knowledgeable about a certain subject and are almost obsessed with it.  They are certainly passionate about that subject, and people look up to them for answers and ideas.  Mavens are the guys that a company needs to impress and embrace, or suffer the onslaught of criticism by that Maven.  Malcolm described a Maven as the guy that would call the 1-800 number printed on a pack of bubble gum, to put their two cents in about that gum.  That is why companies put numbers on a pack of gum, to attract the Mavens and get their input.  

     And when a Maven has a blog that is read by many, then you as a company must seek these guys out and figure out what makes them tick.  Because Mavens talk with each other, and they care about the details and the little things about your company.  If you are doing something right, someone in that Maven network will talk about it, so it pays to pay attention.

   One example of this, is Jake Allen of Combat Operator.  He wrote a scathing review of Blackwater and Eric Prince on his blog, and it is worth a read.  But most importantly, Jake is a Maven.  He has created a blog about the security contracting industry, and he is there thinking about it and writing about it all the time.  He pays for the hosting and the development of the site, and it is his passion displayed for everyone to read.   

   Jake also has a readership, which is a common occurrence for Mavens, and this is something that companies should take note.  Matter of fact, if I was Eric Prince, I would be doing my best to answer some of the questions and issues that Jake has raised, and utilize the power of this Maven before he is able to influence other Mavens and readers. 

    There are other Maven’s out there, like Eeben Barlow’s blog, Free Range International, Michael Yon, David Isenberg, Doug Brook’s IPOA, Danger Zone’s Blog, Soldier Systems Blog, Small War’s Journal Blog or even this blog.  At the right, I have listed all sorts of Mavens and their blogs.  I found them all and collected them up on my blog, so I and my readers can access them quickly.  Hell, I even made some of them into widgets or put them on a RSS feed, so I can get their information as it is posted.  

    A funny thing happens when you start doing it right, Mavens actually say something nice or complimentary about your company.  They actually mention a strength of an idea, service or product, and their readership listens.  Then that readership talks it up with their networks, and they send out links to that Maven’s blog, and it is viral. They know Mavens care and are passionate, and these networks of Mavens take notice when they have something to say.  And Mavens like myself and Jake use tools to spread ideas, like Facebook or Twitter or a Podcast, and you start to see that not only are we passionate about an industry, but we want to get the message out about our passion.  When we are wrong, our readership also corrects us, and that makes the strength of the ideas even stronger.  Mavens are always seeking that information gold and dishing out that wealth to their readership.  It is a powerful thing, if a Maven knows what they are doing.  

    What is also interesting is the use of blogs by companies and the military.  Soldiers and employees are encouraged to interact in the comments section of the blogs, and those guys get to interact with the leaders of the company.  I was reading about a General that had a blog, that is used to connect with his soldiers and public.  Perhaps Eric Prince could start a blog, and share more of his thoughts with his company and the public.  Mavens would love to interact on his blog, and I bring up the example of Eeben Barlow’s blog.  Eeben has been very open about his former company Executive Outcomes, and all that information is gold to a Maven.  As a result, I am always asking questions or commenting on stuff Eeben talks about, and that only builds my intelligence about the subject of Private Military Companies. 

Summary and Kaizen

    Shared reality, shared reality, shared reality.  Listen to the guys out in the field, listen to the Maven bloggers, listen to the lessons learned from Pete Blaber/the SEALs/Toyota/Google/Safeway and constantly improve your company by obtaining input from those that care enough to say something.  Then share your information and ideas with them so these Mavens and networks can actually come up with new ideas that are better or that enhance your current ideas. That is vital for learning organizations. This is what Toyota calls Kaizen or “continuous improvement”, and that is the stuff that will give your company the edge over the other guy. –Matt

Monday, September 13, 2010

Afghanistan: Petraeus Issues Guidance For Afghan Contracting

     Nothing too radical or exciting about this one.  I mean all of these issues have been talked about and mulled over for quite awhile now, and I am quite frankly pretty tired of discussing it. The problems have been identified and now all that is needed is leadership and action.

     What is more important is for Petraeus to actually punish those within his command that do not deliver.  We are going into nine years of contracting in this war zone, and it is pretty pathetic that it has taken this long for today’s war time leaders to finally recognize how important it is to square away this aspect of the war. That’s government for you.

     As for tips on how to insure you are getting the best bang for the buck, I would implement as many mentorship programs as possible.  Just as long as there is a responsible and trustworthy partner that is attached to all of these contracts, then at least you will have someone you can deal with and give guidance too. Either assign a military unit with these local companies, or find a company with expats that can watch over this stuff. In either case, you must have an eye on the project so you can control it or shut it down if it hurts the war effort.

    Another thing to think about is the Mystery Shopper concept I have talked about in the past.  It is such a simple method of checking up on projects, and I still don’t know why we don’t implement more of this kind of thing?  It is especially important if you do not have eyes on the project at all times due to manpower issues or whatever.  A simple visit by someone that no one knows is an inspector or observer, will give you a good dose of feedback and shared reality as to what is really going on with that project.

    The other thing that will help for accounting purposes is to use payment systems for contracting that make it easy for transparency.  Things like mobile cash can really help out in this department. This area requires innovation and a dedication to continuos improvement or Kaizen.

    Well written contracts and having plenty of manpower to watch over these contracts is also a basic one that really needs good leadership to ensure it happens.  Now that Petraeus has issued guidance, perhaps he will do what is necessary to assign sufficient manpower to these contracts.  And not just soldiers without a clue, but individuals that will take everything into account, and actually look at the secondary and third effects of each and every contract they sign.  They should be applying OODA to every contract, and win the war of contracting.

    Finally, I wonder if the Taliban have issues with managing their contractors?  They have to pay for bounties, mercenaries, equipment, weapons, explosives and everything else an insurgency requires.  I tend to view their operations and logistics as one that is simpler, smaller and more flexible–kind of like business, and less like government. There is also the fear of pissing off their command and fellow Taliban if you steal from the organization, so that probably keeps the organization in check.  I could be wrong and I am just thinking out loud here. It would be extremely interesting to read a report on the Taliban and their contracting issues. I certainly have plenty of information about our own contracting practices, or lack there of. pffft –Matt

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Petraeus issues guidance for Afghan contracting

By DEB RIECHMANN

Sep 12, 2010

The NATO command has issued new guidelines for awarding billions of dollars worth of international contracts in Afghanistan, saying that without proper oversight the money could end up in the hands of insurgents and criminals, deepen corruption and undermine efforts to win the loyalty of the Afghan people at a critical juncture in the war.

The guidance, issued last week by Gen. David Petraeus and obtained Sunday by The Associated Press, was issued in response to concern that the military’s own contracting procedures could be, in some cases, running counter to efforts on the battlefield.

The changes are aimed, in large part, at addressing complaints that ordinary Afghans have seen little change in their daily lives despite billions poured into their country since 2001.

“With proper oversight, contracting can spur economic development and support the Afghan government and NATO’s campaign objectives,” Petraeus wrote in a two-page memorandum. “If, however, we spend large quantities of international contracting funds quickly and with insufficient oversight, it is likely that some of those funds will unintentionally fuel corruption, finance insurgent organizations, strengthen criminal patronage networks and undermine our efforts in Afghanistan.”

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